{"id":18593,"date":"2016-12-03T16:40:06","date_gmt":"2016-12-03T16:40:06","guid":{"rendered":"http:\/\/www.jomec.co.uk\/intercardiff\/?p=18593"},"modified":"2016-12-03T16:40:06","modified_gmt":"2016-12-03T16:40:06","slug":"the-other-side-of-black-friday","status":"publish","type":"post","link":"https:\/\/cardiffjournalism.co.uk\/intercardiff\/business-culture\/the-other-side-of-black-friday","title":{"rendered":"The Other Side of Black Friday"},"content":{"rendered":"

Black Friday is a day full of sales and is great for the consumer. But what is it like for the retailers?<\/h2>\n

A consumer centred event that has crossed the Atlantic from America, Black Friday means big discounts in lots of shops nation wide. This ensures shops to be even busier than usual at this time of year and this is bound to take a toll on the staff.
\n\u201cI hate working Black Friday more than any other day,\u201d said Luke, 23, a John Lewis employee. \u201cWhile the shop is usually busy, it\u2019s so much worse on Black Friday. People also seem to think that because there\u2019s a sale, they get to be rude to the customer service team. It\u2019s just not a great time to be working.\u201d
\nRude behaviour from customers seems to not apply just to the staff, but to each other as well.
\n\u201cI\u2019ve seen customers argue in the middle of an aisle before,\u201d said Mary, 22, an employee at Debenhams. \u201cThere wasn\u2019t any shouting or anything, but some nasty insults were exchanged. It was all a bit ridiculous, to be honest. I didn\u2019t really know how to deal with it because it was making everyone uncomfortable, so I went and got my manager.\u201d
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