{"id":23572,"date":"2018-01-23T17:03:35","date_gmt":"2018-01-23T17:03:35","guid":{"rendered":"http:\/\/jomec.co.uk\/thecardiffian\/?p=23572"},"modified":"2018-01-23T17:03:35","modified_gmt":"2018-01-23T17:03:35","slug":"cardiff-mouse-droppings-cafe-4-7-star-rating","status":"publish","type":"post","link":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2018\/01\/23\/cardiff-mouse-droppings-cafe-4-7-star-rating\/","title":{"rendered":"Cardiff mouse droppings restaurant has 4.7 star rating"},"content":{"rendered":"<p><span style=\"font-weight: 400\">A GABALFA restaurant fined \u00a33,200 after mouse droppings were found in its kitchen still has a 4.7 star rating on a food delivery service website.<\/span><br \/>\n<span style=\"font-weight: 400\">Tony&#8217;s Kitchen Gallery on Whitchurch Road was fined at Cardiff Magistrates Court on January 11 for neglecting hygiene standards .<\/span><br \/>\n<span style=\"font-weight: 400\">District Judge Bodfan Jenkins described it as a \u201chorrendously dirty restaurant\u201d. <\/span><br \/>\n<span style=\"font-weight: 400\">The Food Standards Agency gave it a one star hygiene rating. But, at the time of writing, the restaurant still had 4.7 stars on Just Eat because it does not take official ratings into account.<\/span><br \/>\n<figure id=\"attachment_23576\" aria-describedby=\"caption-attachment-23576\" style=\"width: 649px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-23576 \" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal.jpg\" alt=\"Mouse droppings and overturned bait box in metre cupboard found by inspectors\" width=\"649\" height=\"486\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal.jpg 766w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal-300x225.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal-500x375.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal-293x220.jpg 293w\" sizes=\"auto, (max-width: 649px) 100vw, 649px\" \/><figcaption id=\"caption-attachment-23576\" class=\"wp-caption-text\"><noscript><img decoding=\"async\" class=\"wp-image-23576 \" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal.jpg\" alt=\"Mouse droppings and overturned bait box in metre cupboard found by inspectors\" width=\"649\" height=\"486\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal.jpg 766w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal-300x225.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal-500x375.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal-293x220.jpg 293w\" sizes=\"(max-width: 649px) 100vw, 649px\" \/><\/noscript> Mouse droppings and overturned bait box in meter cupboard found by inspectors. Credit: Cardiff Council<\/figcaption><\/figure><br \/>\n<span style=\"font-weight: 400\">Council officers visited the restaurant in November 2016 and May 2017. On both occasions there was no food safety system in place and ineffective pest control measures. The company agreed to close to clean and implement measures, but no action was taken. <\/span><br \/>\n<figure id=\"attachment_23579\" aria-describedby=\"caption-attachment-23579\" style=\"width: 570px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" loading=\"lazy\" class=\" wp-image-23579\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport.jpg\" alt=\"Tony's Kitchen Gallery pest control report from November 1, 2016. \" width=\"570\" height=\"848\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport.jpg 526w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport-202x300.jpg 202w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport-500x744.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport-293x436.jpg 293w\" sizes=\"auto, (max-width: 570px) 100vw, 570px\" \/><figcaption id=\"caption-attachment-23579\" class=\"wp-caption-text\"><noscript><img decoding=\"async\" class=\" wp-image-23579\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport.jpg\" alt=\"Tony's Kitchen Gallery pest control report from November 1, 2016. \" width=\"570\" height=\"848\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport.jpg 526w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport-202x300.jpg 202w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport-500x744.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchgallreport-293x436.jpg 293w\" sizes=\"(max-width: 570px) 100vw, 570px\" \/><\/noscript> Tony&#8217;s Kitchen Gallery pest control report from November 1, 2016. Credit: Cardiff Council<\/figcaption><\/figure><br \/>\n<span style=\"font-weight: 400\">The court heard the business did not have enough money for repairs or to prevent pest infestation.<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><br \/>\n<span style=\"font-weight: 400\">Chetna Sinha, director of the company, apologised and admitted the condition of the premises had declined due to personal reasons, and business had \u201cgone downhill since 2014 and business hadn\u2019t picked up\u201d.<\/span><br \/>\n<figure id=\"attachment_23577\" aria-describedby=\"caption-attachment-23577\" style=\"width: 762px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-23577\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2.jpg\" alt=\"Mouse droppings on a work service found by inspectors.\" width=\"762\" height=\"571\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2.jpg 762w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2-300x225.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2-500x375.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2-293x220.jpg 293w\" sizes=\"auto, (max-width: 762px) 100vw, 762px\" \/><figcaption id=\"caption-attachment-23577\" class=\"wp-caption-text\"><noscript><img decoding=\"async\" class=\"size-full wp-image-23577\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2.jpg\" alt=\"Mouse droppings on a work service found by inspectors.\" width=\"762\" height=\"571\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2.jpg 762w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2-300x225.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2-500x375.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/kitchengal2-293x220.jpg 293w\" sizes=\"(max-width: 762px) 100vw, 762px\" \/><\/noscript> Mouse droppings on a work service found by inspectors. Credit: Cardiff Council<\/figcaption><\/figure><br \/>\n<span style=\"font-weight: 400\">Tony\u2019s Kitchen Gallery\u2019s Facebook page says it is now closed but it is still listed on Just Eat. Its rating there is based on the 356 most recent reviews. Customer reviews are based on food quality, delivery time and service. <\/span><br \/>\n<span style=\"font-weight: 400\">A spokesperson for Just Eat said: &#8220;We take food safety extremely seriously and actively work to raise standards across the takeaway sector.<\/span><br \/>\n<span style=\"font-weight: 400\">\u201cAny restaurant wishing to partner with us must be FSA [Food Standards Agency] registered with the relevant local authority, and provide evidence of this, before we put them on our platform.<\/span><br \/>\n<span style=\"font-weight: 400\">\u201cOur customer star ratings helps people to make an informed choice about the restaurant which is right for them. Customers score restaurants on food quality, restaurant service and delivery times, and also have the option of leaving a detailed review.\u201d<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">In Wales, businesses must, by law, display a sticker showing their food hygiene rating a prominent place in all entrances to the premises. <\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">Although Just Eat has a FAQ page on Food Standards Agency ratings, they do not appear anywhere on the site. <\/span><br \/>\n<span style=\"font-weight: 400\">\u201cIn terms of food safety, local authorities are responsible for carrying out inspections to check businesses meet the requirements of food hygiene law. And we already include a link to the FSA website on the info section of all of our restaurant partners\u2019 menu pages &#8211; enabling customers to check the FSA rating of any establishment on our platform before they place an order,\u201d a Just Eat spokesperson added.<br \/>\n<\/span><span style=\"font-weight: 400\"><br \/>\n<\/span><span style=\"font-weight: 400\">From choosing a restaurant, it takes three clicks to find a link to the Food Standards Agency\u2019s home page, which is located half way down the page, under the restaurant&#8217;s description. Users must then search the FSA manually, using a business name or post code.<\/span><br \/>\n<figure id=\"attachment_23586\" aria-describedby=\"caption-attachment-23586\" style=\"width: 599px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" loading=\"lazy\" class=\" wp-image-23586\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/JUST-EAT-clicks-400x300.jpg\" alt=\"It takes three clicks to find a link to the Food Standards Agency website\" width=\"599\" height=\"449\" \/><figcaption id=\"caption-attachment-23586\" class=\"wp-caption-text\"><noscript><img decoding=\"async\" class=\" wp-image-23586\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2018\/01\/JUST-EAT-clicks-400x300.jpg\" alt=\"It takes three clicks to find a link to the Food Standards Agency website\" width=\"599\" height=\"449\" \/><\/noscript> It takes three clicks to find a link to the Food Standards Agency website.<\/figcaption><\/figure><br \/>\n<span style=\"font-weight: 400\">Tony\u2019s Kitchen Gallery scores highest in food quality and delivery time, which average at 4.8 stars, followed by delivery time with 4.7.<\/span><br \/>\n<span style=\"font-weight: 400\">Two reviews were left on January 14, after the court case took place. Both awarded the company six out of a possible six stars. <\/span><br \/>\n<span style=\"font-weight: 400\">One customer wrote: \u201cThese bad boys know how to make an amazing burger. They grill that cheese!!! Too good!!! And great hand made chips and lovely service too.\u201d <\/span><br \/>\n<span style=\"font-weight: 400\">Of the nine reviews left for Tony\u2019s Kitchen Gallery this year, only two were below a four stars. A two-star reviewer, said: \u201cFood portions were small compared to normal some of the chips were black and the lasagne had microwave burn, pretty disappointed as it&#8217;s normally nice.\u201d<\/span><br \/>\n<span style=\"font-weight: 400\">Just East said it was trialling ways to display the FSA ratings within its app, and is working with the FSA to support a national roll-out in future.<\/span><br \/>\n<span style=\"font-weight: 400\">Coun Michael Michael, cabinet member with responsibility for Shared Regulatory Services at Cardiff council, said: &#8220;<\/span><span style=\"font-weight: 400\">It is disappointing that despite all the help and assistance offered, the company chose to continue operating in a substandard way. In these circumstances action will be taken against any businesses that are found to be falling below the required standards.&#8221; <\/span><br \/>\n<span style=\"font-weight: 400\">Tony\u2019s Kitchen Gallery was fined \u00a33,200, ordered to pay costs of \u00a31,660 and a victim surcharge of \u00a340. Due to poor finances, the fine will be paid in \u00a320 weekly instalments, meaning it will take almost five years to pay off in full. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A GABALFA restaurant fined \u00a33,200 after mouse droppings were found in its kitchen still has a 4.7 star rating on a food delivery service website. Tony&#8217;s Kitchen Gallery on Whitchurch Road was fined at Cardiff Magistrates Court on January 11 for neglecting hygiene standards . District Judge Bodfan Jenkins described it as a \u201chorrendously dirty restaurant\u201d. The Food Standards Agency gave it a one star hygiene rating. But, at the time of writing, the restaurant still had 4.7 stars on [&hellip;]<\/p>\n","protected":false},"author":131,"featured_media":23578,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1004,3],"tags":[1291,394,2530,398,5341,5342,5343,5344,5345,1296,13,5346,395,5347,1638,5348,5349,5350,1298],"coauthors":[],"class_list":["post-23572","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gabalfa","category-news","tag-cardiff-2","tag-court","tag-fines","tag-food","tag-food-delivery","tag-food-safety","tag-food-standards","tag-foodies","tag-fsa","tag-gabalfa-2","tag-health","tag-just-east","tag-magistrates-court","tag-mice","tag-news","tag-pest","tag-tonys-kitchen-gallery","tag-websites","tag-whitchurch-road"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cardiff mouse droppings restaurant has 4.7 star rating - The Cardiffian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2018\/01\/23\/cardiff-mouse-droppings-cafe-4-7-star-rating\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cardiff mouse droppings restaurant has 4.7 star rating - The Cardiffian\" \/>\n<meta property=\"og:description\" content=\"A GABALFA restaurant fined \u00a33,200 after mouse droppings were found in its kitchen still has a 4.7 star rating on a food delivery service website. Tony&#8217;s Kitchen Gallery on Whitchurch Road was fined at Cardiff Magistrates Court on January 11 for neglecting hygiene standards . District Judge Bodfan Jenkins described it as a \u201chorrendously dirty restaurant\u201d. The Food Standards Agency gave it a one star hygiene rating. 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Tony&#8217;s Kitchen Gallery on Whitchurch Road was fined at Cardiff Magistrates Court on January 11 for neglecting hygiene standards . District Judge Bodfan Jenkins described it as a \u201chorrendously dirty restaurant\u201d. The Food Standards Agency gave it a one star hygiene rating. 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