{"id":32277,"date":"2019-02-12T15:02:35","date_gmt":"2019-02-12T15:02:35","guid":{"rendered":"http:\/\/jomec.co.uk\/thecardiffian\/?p=32277"},"modified":"2019-02-12T15:02:35","modified_gmt":"2019-02-12T15:02:35","slug":"post-office-reopenings-get-mixed-reviews-from-customers","status":"publish","type":"post","link":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/02\/12\/post-office-reopenings-get-mixed-reviews-from-customers\/","title":{"rendered":"Post Office reopenings get mixed reviews from customers"},"content":{"rendered":"<p>TWO Cardiff Post Offices are to be reopened &#8211; but the news has received a mixed reaction from customers.<br \/>\nThe Post Office branch in the Queens Arcade is set to move to WH Smith, Queen Street, while the branch on\u00a0Crwys\u00a0Road, Cathays, will reopen in its original location.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<b>Cardiff Post Office<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nA public consultation and review was held after plans were revealed to close the City of Cardiff Post Office in Queens Arcade and move to WH Smith in Queen Street.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nCustomers generally seemed disappointed at the relocation, with specific worries about cramped facilities and queuing times.\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nDespite this, the decision to relocate to WH Smith\u00a0has been confirmed.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span>The new branch will open at 9am on Thursday 28\u00a0March 2019\u00a0after the original branch closes at 5.30pm on March 27.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n\u201cThe city\u00a0centre Post Office is the one I find easier to get to because I can get a bus into town. At 83-years of age, life is becoming very difficult,\u201d said Marlene\u00a0Basiletti\u00a0from\u00a0Roath.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<figure id=\"attachment_32290\" aria-describedby=\"caption-attachment-32290\" style=\"width: 960px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-32290 size-large\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-1024x768.jpg\" alt=\"\" width=\"960\" height=\"720\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-1024x768.jpg 1024w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-300x225.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-770x578.jpg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-500x375.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-293x220.jpg 293w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3.jpg 1165w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-32290\" class=\"wp-caption-text\"><noscript><img decoding=\"async\" class=\"wp-image-32290 size-large\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-1024x768.jpg\" alt=\"\" width=\"960\" height=\"720\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-1024x768.jpg 1024w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-300x225.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-770x578.jpg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-500x375.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3-293x220.jpg 293w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO3.jpg 1165w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/noscript> The Post Office in Queens Arcade will move to WH Smith in March.<\/figcaption><\/figure><br \/>\nRuth Webley, 53, from\u00a0Pontcanna\u00a0uses\u00a0City of Cardiff Post Office and is concerned about the new location.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nShe said: \u201cWH Smith is a\u00a0nightmare.\u00a0 There is stuff everywhere, and just to really irritate everyone, I bet they will put it\u00a0upstairs.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n\u201cThe people who made this decision just do whatever is best for them and don\u2019t worry about pensioners, or the people who use the Post Office frequently.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nOthers, such as Andrew Twyman, 32, from\u00a0Roath\u00a0do not see the move as a problem.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nHe said: \u201cPeople are talking about Post Office closures and people having to travel miles to visit one, but this one is literally moving around the corner.\u201d<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nFor Joe Glass, 34, from Rhondda who has relied on the Post Office in Queens Arcade for his office job, the issue is about the size of the new premises.<br \/>\nHe said: \u201cEven with the large Post Office in Queens Arcade, things there took ages. The place was always\u00a0busy and there never really seemed to be enough staff.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n\u201cWhen I learned they were closing it down to open a small one in \u2018Smiths, I honestly could not fathom how that could work. It seems\u00a0an absolutely terrible\u00a0idea to me.\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nMr\u00a0Glass expressed concern for the jobs of staff at the Post Office and whether the &#8220;new&#8221; office would be operated by existing WH Smith employees.\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nA Post Office spokesperson said:\u00a0\u201cRegular visitors to the branch will no doubt know the team as friends and want to know they are being supported through these changes.\u00a0\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n\u201cWe care about our people and we are keeping the team fully informed and discussing their options with them.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n\u201cEmployees have the right to transfer their employment in line with TUPE legislation if a decision is made to franchise their branch, there might also be opportunities for redeployment or voluntary settlement.&#8221;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<b>Crwys<\/b><b>\u00a0Road Post Office<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nCrwys\u00a0Road Post Office, which closed in 2017, is set to open Monday 4 March in its previous location: 110\u00a0Crwys\u00a0Road.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nThis is the same location as the Eat Drink Greek supermarket and the Post Office terminal will sit\u00a0alongside the retail till.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nPost Office services will be available during the store\u2019s opening hours: 7am to 10pm on Sunday to Friday and 7am to 11pm on Saturday.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0The news has gone down well with residents.<\/span><br \/>\n\u201cI am very happy they&#8217;re reopening, it is going to be so much more convenient, and I say that as a healthy 34-year-old. For those less advantaged it is going to be even better,\u201d said Benjamin Connell, 34, from Cathays.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n\u201cWithout it I have had to go all the way to the one on\u00a0Whitchurch\u00a0Road, where the service has always been good, but it&#8217;s not on my way to anything.&#8221;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<figure id=\"attachment_32294\" aria-describedby=\"caption-attachment-32294\" style=\"width: 1011px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-32294 size-full\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4.jpg\" alt=\"\" width=\"1011\" height=\"758\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4.jpg 1011w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4-300x225.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4-770x577.jpg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4-500x375.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4-293x220.jpg 293w\" sizes=\"auto, (max-width: 1011px) 100vw, 1011px\" \/><figcaption id=\"caption-attachment-32294\" class=\"wp-caption-text\"><noscript><img decoding=\"async\" class=\"wp-image-32294 size-full\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4.jpg\" alt=\"\" width=\"1011\" height=\"758\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4.jpg 1011w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4-300x225.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4-770x577.jpg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4-500x375.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO4-293x220.jpg 293w\" sizes=\"(max-width: 1011px) 100vw, 1011px\" \/><\/noscript> The Post Office will reopen at 110 Crwys Road.<\/figcaption><\/figure><br \/>\nZoey Allen, 37, from Cathays also welcomes the reopening as it means locals will have to travel less to use Post Office services.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nShe said: \u201cI think it&#8217;s a good idea to bring a Post Office here, saves having to walk all the way to Albany Road.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n\u201cI tend to use the Post Office to ship eBay items. Sometimes it can be quite a nuisance carrying all the kids\u2019 old bits to the Post Office.&#8221;<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nGareth\u00a0Shylon, Post Office Area Network Change Manager said:\u00a0\u201cWe are confident that this vibrant reopened Post Office at the heart of the local community will meet customer needs.\u201d<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nJo Stevens,\u00a0Labour\u00a0MP for Cardiff Central, said:\u00a0\u2018I was very pleased to hear that\u00a0Crwys\u00a0Road Post Office is set to re-open.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n\u201cFollowing the disgraceful news that our city centre Post Office is being privatised through the back door and literally shoved at the back door of WH Smith, at least residents in Cathays will have some Post Office services local to them.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TWO Cardiff Post Offices are to be reopened &#8211; but the news has received a mixed reaction from customers. The Post Office branch in the Queens Arcade is set to move to WH Smith, Queen Street, while the branch on\u00a0Crwys\u00a0Road, Cathays, will reopen in its original location.\u00a0 Cardiff Post Office\u00a0 A public consultation and review was held after plans were revealed to close the City of Cardiff Post Office in Queens Arcade and move to WH Smith in Queen Street.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":124,"featured_media":32289,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[17,113],"tags":[],"coauthors":[],"class_list":["post-32277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home-lead","category-uncategorised"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Post Office reopenings get mixed reviews from customers - The Cardiffian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/02\/12\/post-office-reopenings-get-mixed-reviews-from-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Post Office reopenings get mixed reviews from customers - The Cardiffian\" \/>\n<meta property=\"og:description\" content=\"TWO Cardiff Post Offices are to be reopened &#8211; but the news has received a mixed reaction from customers. The Post Office branch in the Queens Arcade is set to move to WH Smith, Queen Street, while the branch on\u00a0Crwys\u00a0Road, Cathays, will reopen in its original location.\u00a0 Cardiff Post Office\u00a0 A public consultation and review was held after plans were revealed to close the City of Cardiff Post Office in Queens Arcade and move to WH Smith in Queen Street.\u00a0 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/02\/12\/post-office-reopenings-get-mixed-reviews-from-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"The Cardiffian\" \/>\n<meta property=\"article:published_time\" content=\"2019-02-12T15:02:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"810\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lucy John\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lucy John\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/02\/12\/post-office-reopenings-get-mixed-reviews-from-customers\/\",\"url\":\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/02\/12\/post-office-reopenings-get-mixed-reviews-from-customers\/\",\"name\":\"Post Office reopenings get mixed reviews from customers - 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The Post Office branch in the Queens Arcade is set to move to WH Smith, Queen Street, while the branch on\u00a0Crwys\u00a0Road, Cathays, will reopen in its original location.\u00a0 Cardiff Post Office\u00a0 A public consultation and review was held after plans were revealed to close the City of Cardiff Post Office in Queens Arcade and move to WH Smith in Queen Street.\u00a0 [&hellip;]","og_url":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/02\/12\/post-office-reopenings-get-mixed-reviews-from-customers\/","og_site_name":"The Cardiffian","article_published_time":"2019-02-12T15:02:35+00:00","og_image":[{"width":1080,"height":810,"url":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/02\/PO1.jpg","type":"image\/jpeg"}],"author":"Lucy John","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Lucy John","Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/02\/12\/post-office-reopenings-get-mixed-reviews-from-customers\/","url":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/02\/12\/post-office-reopenings-get-mixed-reviews-from-customers\/","name":"Post Office reopenings get mixed reviews from customers - 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