{"id":35918,"date":"2019-03-22T17:00:13","date_gmt":"2019-03-22T17:00:13","guid":{"rendered":"http:\/\/jomec.co.uk\/thecardiffian\/?p=35918"},"modified":"2019-03-22T17:00:13","modified_gmt":"2019-03-22T17:00:13","slug":"we-feel-like-second-class-citizens-say-pentwyn-patients","status":"publish","type":"post","link":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/03\/22\/we-feel-like-second-class-citizens-say-pentwyn-patients\/","title":{"rendered":"\u201cWe\u00a0feel\u00a0like\u00a0second class citizens,\u201d say Pentwyn patients"},"content":{"rendered":"<p>&nbsp;<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-36154 size-full\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/03\/IMG_0508-e1553262505118.jpg\" alt=\"\" width=\"3264\" height=\"2448\" \/><noscript><img decoding=\"async\" class=\"aligncenter wp-image-36154 size-full\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2019\/03\/IMG_0508-e1553262505118.jpg\" alt=\"\" width=\"3264\" height=\"2448\" \/><\/noscript><br \/>\n<span data-contrast=\"auto\">PATIENTS in\u00a0<\/span><span data-contrast=\"auto\">Pentwyn<\/span><span data-contrast=\"auto\">\u00a0are unhappy with the service they receive at St David\u2019s Medical Centre.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">In May last year Cardiff and Vale University Health Board confirmed in a letter to patients that St David\u2019s, on Pentwyn Drive, will close every afternoon from Monday to Friday due to staffing problems.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">The partners of the surgery then applied to the Board to shut it permanently, but<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0were told it<\/span><span data-contrast=\"auto\">\u00a0should not close and were instructed to renegotiate the lease or find alternative accommodation.<\/span><br \/>\n<span data-contrast=\"auto\">Pentwyn\u2019s<\/span><span data-contrast=\"auto\">\u00a0Liberal Democrat\u00a0<\/span><span data-contrast=\"auto\">councillor<\/span><span data-contrast=\"auto\">\u00a0Joe Carter said: \u201c<\/span><span data-contrast=\"none\">With the support of patients we succeeded in saving St David\u2019s Medical Centre, but our community need a service not just a building.<\/span><span data-contrast=\"none\">\u201d<\/span><br \/>\n<span data-contrast=\"auto\">In a meeting today with the Community Health Council (CHC),\u00a0<\/span><span data-contrast=\"auto\">Pentwyn\u2019s<\/span><span data-contrast=\"auto\">\u00a0other Liberal Democrat\u00a0\u00a0<\/span><span data-contrast=\"auto\">Councillors,<\/span><span data-contrast=\"auto\">\u00a0Emma\u00a0<\/span><span data-contrast=\"auto\">Sandrey<\/span><span data-contrast=\"auto\">\u00a0and Dan Naughton, were told that discussions between the Board and the practice are ongoing.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">The CHC, which represent patients, have now agreed to take up some complaints with the practice and urge them to provide better communication about what patients can expect.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">At a\u00a0<\/span><span data-contrast=\"auto\">P<\/span><span data-contrast=\"auto\">entwyn<\/span><span data-contrast=\"auto\">\u00a0P<\/span><span data-contrast=\"auto\">ACT (Partnerships and Communities Together) meeting on March 5<\/span><span data-contrast=\"auto\">th,<\/span><span data-contrast=\"auto\">\u00a0residents raised concerns over\u00a0<\/span><span data-contrast=\"auto\">the hours\u00a0<\/span><span data-contrast=\"auto\">St David\u2019s\u00a0<\/span><span data-contrast=\"auto\">M<\/span><span data-contrast=\"auto\">edical\u00a0<\/span><span data-contrast=\"auto\">C<\/span><span data-contrast=\"auto\">entre<\/span><span data-contrast=\"auto\">\u00a0is open.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">St David\u2019s is a branch surgery to\u00a0<\/span><span data-contrast=\"auto\">Pontprennau<\/span><span data-contrast=\"auto\">\u00a0Medical Centre,\u00a0meaning it\u00a0<\/span><span data-contrast=\"auto\">has to<\/span><span data-contrast=\"auto\">\u00a0be open for 20 hours a week to qualify as a branch.\u00a0<\/span><span data-contrast=\"auto\">The hours reflect the time clinical services are on offer, not the time the doors are open.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Yet residents remain frustrated at the number of hours the surgery is open and how hard it is to get an appointment, especially because St David&#8217;s<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">became<\/span><span data-contrast=\"auto\">\u00a0a branch last Spring when\u00a0<\/span><span data-contrast=\"auto\">Pontprennau<\/span><span data-contrast=\"auto\">\u00a0was made the main surgery for the area.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Christina Strange-Wood<\/span><span data-contrast=\"auto\">, 40, who lives on\u00a0<\/span><span data-contrast=\"none\">Brynheulog<\/span><span data-contrast=\"none\">,<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">said: \u201cLike many in\u00a0<\/span><span data-contrast=\"auto\">Pentwyn<\/span><span data-contrast=\"auto\">, I was horrified when this surgery was threatened by closure, and then delighted when it was saved.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">\u201c<\/span><span data-contrast=\"auto\">Sadly, the service is still terrible<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0and we\u00a0<\/span><span data-contrast=\"auto\">feel like<\/span><span data-contrast=\"auto\">\u00a0second class citizens.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Mrs<\/span><span data-contrast=\"auto\">\u00a0Wood claims that it is incredibly hard to book appointments as the phone lines are manned from\u00a0<\/span><span data-contrast=\"auto\">Pontprennau<\/span><span data-contrast=\"auto\">\u00a0and you\u00a0<\/span><span data-contrast=\"auto\">have to<\/span><span data-contrast=\"auto\">\u00a0insist upon being seen in\u00a0<\/span><span data-contrast=\"auto\">Pentwyn<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">\u201cI am a young, disabled woman who lives within walking distance (with some difficulty) of St David<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">s surgery. I can&#8217;t drive and my husband works away a lot and bus journeys<\/span><span data-contrast=\"auto\">\u00a0when ill\u00a0<\/span><span data-contrast=\"auto\">are impossible for me.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">\u201cTo get an appointment, myself and my husband have to phone the surgery at least 100 times each at 8<\/span><span data-contrast=\"auto\">am. Then I only get one if\u00a0<\/span><span data-contrast=\"auto\">I am\u00a0<\/span><span data-contrast=\"auto\">lucky.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Fellow patient Paul Price, 50, who lives on\u00a0<\/span><span data-contrast=\"auto\">Heddfan<\/span><span data-contrast=\"auto\">\u00a0North<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0has experienced similar problems.<\/span><br \/>\n<span data-contrast=\"auto\">\u201cSt David\u2019s<\/span><span data-contrast=\"auto\">\u00a0was once very good but now you cannot see anyone, if you try to ring at 8<\/span><span data-contrast=\"auto\">am<\/span><span data-contrast=\"auto\">\u00a0all the appointments for that day are gone,&#8221; he said.<\/span><br \/>\n<span data-contrast=\"auto\">Mr<\/span><span data-contrast=\"auto\">\u00a0Price said that he is forced to go to the new medical\u00a0<\/span><span data-contrast=\"auto\">centre<\/span><span data-contrast=\"auto\">\u00a0in\u00a0<\/span><span data-contrast=\"auto\">Pontprennau<\/span><span data-contrast=\"auto\">\u00a0to be seen about his back and shoulder problems despite only living a two-minute walk from St David<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">\u201cI can\u2019t continue to do that as I can\u2019t walk or get a bus \u2013 I have emailed them and have been told &#8216;hard luck&#8217;.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><span data-contrast=\"auto\">It costs me \u00a34 to get to the other\u00a0<\/span><span data-contrast=\"auto\">centre<\/span><span data-contrast=\"auto\">\u00a0and that is if the buses are running<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\nThe Pentwyn councillors said the residents&#8217; complaints are not uncommon and are collecting evidence to support their claims.<br \/>\n<span data-contrast=\"none\">Coun Carter said:\u00a0<\/span><span data-contrast=\"none\">\u201cWe regularly get complaints from patients that most appointments are in\u00a0<\/span><span data-contrast=\"none\">Pontprennau<\/span><span data-contrast=\"none\">.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"none\">\u201cThe people of\u00a0<\/span><span data-contrast=\"none\">Pentwyn<\/span><span data-contrast=\"none\">\u00a0made it clear during the threatened closure that they want a service in\u00a0<\/span><span data-contrast=\"none\">Pentwyn<\/span><span data-contrast=\"none\">, so we need more clinical hours here.\u201d<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Coun <\/span><span data-contrast=\"auto\">Sandrey<\/span><span data-contrast=\"auto\">\u00a0added: \u201cWe\u2019ve been collecting data on patient experiences at the\u00a0<\/span><span data-contrast=\"auto\">centre<\/span><span data-contrast=\"auto\">\u00a0to help us make the case that services are in need of improvement in\u00a0<\/span><span data-contrast=\"auto\">Pentwyn<\/span><span data-contrast=\"auto\">, as well as patients needing assurances about the future provision of their service in\u00a0<\/span><span data-contrast=\"auto\">Pentwyn<\/span><span data-contrast=\"auto\">.&#8221;<\/span><br \/>\n<span data-contrast=\"auto\">Despite multiple requests from <em>The<\/em>\u00a0<em>C<\/em>ardiffian, Cardiff and Vale Health Board have refused to comment.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">Labour<\/span><span data-contrast=\"auto\">\u00a0AM for Cardiff Central Jenny Rathbone described the situation as &#8220;unsatisfactory&#8221; but<\/span><span data-contrast=\"auto\">\u00a0assured her constituents in\u00a0<\/span><span data-contrast=\"auto\">Pentwyn<\/span><span data-contrast=\"auto\">\u00a0that the Health Board&#8217;s main goal is to ensure there will always be a medical\u00a0<\/span><span data-contrast=\"auto\">centre<\/span><span data-contrast=\"auto\">\u00a0there<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><br \/>\n<span data-contrast=\"auto\">St David\u2019s Medical Centre\u00a0<\/span><span data-contrast=\"auto\">refused to comment<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; PATIENTS in\u00a0Pentwyn\u00a0are unhappy with the service they receive at St David\u2019s Medical Centre.\u00a0 In May last year Cardiff and Vale University Health Board confirmed in a letter to patients that St David\u2019s, on Pentwyn Drive, will close every afternoon from Monday to Friday due to staffing problems.\u00a0 The partners of the surgery then applied to the Board to shut it permanently, but\u00a0were told it\u00a0should not close and were instructed to renegotiate the lease or find alternative accommodation. Pentwyn\u2019s\u00a0Liberal Democrat\u00a0councillor\u00a0Joe [&hellip;]<\/p>\n","protected":false},"author":113,"featured_media":36154,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[14,3,22,113],"tags":[6648,21,5938,1050,173,6649],"coauthors":[],"class_list":["post-35918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-longer-reads","category-news","category-pentwyn","category-uncategorised","tag-doctors-surgery","tag-pentwyn","tag-pentwyn-pact","tag-pontprennau","tag-residents","tag-st-davids-medical-centre"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u201cWe\u00a0feel\u00a0like\u00a0second class citizens,\u201d say Pentwyn patients - The Cardiffian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2019\/03\/22\/we-feel-like-second-class-citizens-say-pentwyn-patients\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201cWe\u00a0feel\u00a0like\u00a0second class citizens,\u201d say Pentwyn patients - The Cardiffian\" \/>\n<meta property=\"og:description\" content=\"&nbsp; PATIENTS in\u00a0Pentwyn\u00a0are unhappy with the service they receive at St David\u2019s Medical Centre.\u00a0 In May last year Cardiff and Vale University Health Board confirmed in a letter to patients that St David\u2019s, on Pentwyn Drive, will close every afternoon from Monday to Friday due to staffing problems.\u00a0 The partners of the surgery then applied to the Board to shut it permanently, but\u00a0were told it\u00a0should not close and were instructed to renegotiate the lease or find alternative accommodation. 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