{"id":41599,"date":"2020-03-03T13:35:22","date_gmt":"2020-03-03T13:35:22","guid":{"rendered":"http:\/\/jomec.co.uk\/thecardiffian\/?p=41599"},"modified":"2020-03-03T13:35:22","modified_gmt":"2020-03-03T13:35:22","slug":"coronavirus-free-nhs-helpline-brought-in-for-queries","status":"publish","type":"post","link":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2020\/03\/03\/coronavirus-free-nhs-helpline-brought-in-for-queries\/","title":{"rendered":"Coronavirus: Free NHS helpline brought in for queries"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Change made after people looking for advice in Cardiff were left with hefty phone charges<\/h3>\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"960\" height=\"540\" loading=\"lazy\" src=\"https:\/\/jomec.co.uk\/thecardiffian\/wp-content\/uploads\/2020\/03\/COVID-19-top.jpg\" alt=\"\" class=\"wp-image-41630\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top.jpg 960w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top-300x169.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top-770x433.jpg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top-500x281.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top-293x165.jpg 293w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><noscript><img decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/jomec.co.uk\/thecardiffian\/wp-content\/uploads\/2020\/03\/COVID-19-top.jpg\" alt=\"\" class=\"wp-image-41630\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top.jpg 960w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top-300x169.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top-770x433.jpg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top-500x281.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/COVID-19-top-293x165.jpg 293w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/noscript><figcaption> Campaigners said telephone charges for health advice are wrong <\/figcaption><\/figure>\n\n\n<p>A\nFREE 111 helpline service will from now on be available across Wales for anyone\nconcerned about Coronavirus.<\/p>\n\n\n<p>The change comes after <a href=\"https:\/\/jomec.co.uk\/thecardiffian\/2020\/02\/28\/nhs-coronavirus-helpline-charged-me-10-for-isolation-advice\/\">The Cardiffian exclusively revealed<\/a> last week that a Cardiff University student faced a \u00a310 phone charge when she had to call the premium rate number about Coronavirus.<\/p>\n\n\n<p>Vittoria,\n22, who did not want her surname revealed, had recently returned from a break\nin Milan in the north of Italy with mild symptoms and followed instructions she\nheard on the news to self-isolate and called for advice. <\/p>\n\n\n<p>She\nsaid the charges for calling an NHS service during a public\nhealth scare were \u201cridiculous\u201d.<\/p>\n\n\n<p>Calls to NHS\nDirect Wales via 111 are free of charge but the service was not available under\nthe Cardiff and Vale University Health Board (CVUHB), which is why Vittoria was\nreferred to the premium rate 0845 number.<\/p>\n\n\n<p>Vittoria,\nwho lives in Cathays, after being self-isolated all day, was told that she was\nnot at risk of COVID-19 because she returned from Italy on the 17<sup>th<\/sup>\nand only cases from the 19<sup>th<\/sup> onwards needed to be isolated and\ntested for the virus. <\/p>\n\n\n<p>Campaigners\nsaid telephone charges for health advice are wrong and were worried that a\npremium rate number would deter individuals from reporting coronavirus\ninfections.<\/p>\n\n\n<p>Fair\nTelecoms Campaigner, David Hickson, said action to take away the NHS Direct\nWales premium rate number is long overdue in parts of Wales.&nbsp; <\/p>\n\n\n<p>First Minister, Mark Drakeford, when asked about the NHS Direct helpline charges yesterday afternoon, said that the government would look to make sure that there were no barriers to getting advice on the Coronavirus in Wales. <\/p>\n\n\n<p>Today Welsh\nAssembly Minister for Health and Social Services, Vaughan Gething, gave an\nupdate following Number 10\u2019s action plan to deal with the outbreak.<\/p>\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"960\" height=\"540\" loading=\"lazy\" src=\"https:\/\/jomec.co.uk\/thecardiffian\/wp-content\/uploads\/2020\/03\/vaughan-gething-am-630x420-T.jpg\" alt=\"\" class=\"wp-image-41602\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T.jpg 960w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T-300x169.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T-770x433.jpg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T-500x281.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T-293x165.jpg 293w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><noscript><img decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/jomec.co.uk\/thecardiffian\/wp-content\/uploads\/2020\/03\/vaughan-gething-am-630x420-T.jpg\" alt=\"\" class=\"wp-image-41602\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T.jpg 960w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T-300x169.jpg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T-770x433.jpg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T-500x281.jpg 500w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2020\/03\/vaughan-gething-am-630x420-T-293x165.jpg 293w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/noscript><figcaption> The Minister for Health and Social Services, Vaughan Gething<\/figcaption><\/figure>\n\n\n<p>He said: \u201cFor\npeople concerned about Coronavirus and want to call, they can now use the 111\nservice in any part of Wales and the website should also reflect that.\u201d<\/p>\n\n\n<p>Anyone in Cardiff wanting to use the NHS Direct Wales line for medical advice not related to COVID-19 will still have to call the 0845 premium rate number. <\/p>\n\n\n<p>In response to\nthe announcement from the Health Minister this morning, Mr Hickson said: \u201cThis\nis great news, the government has addressed our concerns, as raised by The\nCardiffian.<\/p>\n\n\n<p>\u201cAdvice about\nreporting potential Coronavirus infection is now consistent for Wales, Scotland\nand England \u2013 dial 111 for a free call.<\/p>\n\n\n<p>\u201cUrgent action\nis still required to assist those in Wales who still pay up to 67p per minute\nto contact the NHS.\u201d<\/p>\n\n\n<p>The first case\nof Coronavirus in Wales was confirmed last Friday, with the patient having recently\nreturned from Northern Italy.&nbsp;&nbsp;<\/p>\n\n\n<p>A Welsh Government spokesperson said: \u201cWe\nrecognise the issue regarding call charging and are in the process of fully\nrolling out 111 across Wales for all other queries. <\/p>\n\n\n<p>Information and advice on Coronavirus is also available on the Public Health Wales and Welsh Government websites and we ask that people look there before deciding whether they need to dial 111.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Change made after people looking for advice in Cardiff were left with hefty phone charges A FREE 111 helpline service will from now on be available across Wales for anyone concerned about Coronavirus. The change comes after The Cardiffian exclusively revealed last week that a Cardiff University student faced a \u00a310 phone charge when she had to call the premium rate number about Coronavirus. Vittoria, 22, who did not want her surname revealed, had recently returned from a break in [&hellip;]<\/p>\n","protected":false},"author":97,"featured_media":41638,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[17,3,113],"tags":[266,962,963,269],"coauthors":[],"class_list":["post-41599","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home-lead","category-news","category-uncategorised","tag-coronavirus","tag-health-minister","tag-health-services","tag-novel-coronavirus"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Coronavirus: Free NHS helpline brought in for queries - The Cardiffian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2020\/03\/03\/coronavirus-free-nhs-helpline-brought-in-for-queries\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Coronavirus: Free NHS helpline brought in for queries - The Cardiffian\" \/>\n<meta property=\"og:description\" content=\"Change made after people looking for advice in Cardiff were left with hefty phone charges A FREE 111 helpline service will from now on be available across Wales for anyone concerned about Coronavirus. The change comes after The Cardiffian exclusively revealed last week that a Cardiff University student faced a \u00a310 phone charge when she had to call the premium rate number about Coronavirus. 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