{"id":57135,"date":"2021-12-14T13:05:20","date_gmt":"2021-12-14T13:05:20","guid":{"rendered":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/?p=57135"},"modified":"2021-12-14T13:05:23","modified_gmt":"2021-12-14T13:05:23","slug":"welsh-speaking-passengers-served-by-new-train-app","status":"publish","type":"post","link":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2021\/12\/14\/welsh-speaking-passengers-served-by-new-train-app\/","title":{"rendered":"Welsh-speaking passengers served by new train app"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Transport for Wales upgrade offers a full bilingual service and other extras<\/h4>\n\n\n\n<p>TRANSPORT for Wales has launched an upgraded app with new capabilities, but a couple of teething problems along the way.<\/p>\n\n\n\n<p>The smartphone app has features such as a bilingual service for English and Welsh speakers. \u00a0<\/p>\n\n\n\n<p>\u2018\u2019The app\u2019s features are all about making it easier and quicker for customers to access up-to-date information and buy tickets quickly and easily,&#8221; said TfW.<\/p>\n\n\n\n<p>\u2018\u2019This latest step now adds in a bilingual service for the first time and makes it easier to use its key features.\u2019\u2019<\/p>\n\n\n\n<p>This new application replaces the previous one which will be retired after customers have used up their last stored tickets.<\/p>\n\n\n\n<p>\u2018\u2019Tickets stored on the old app will be available to use until Sunday, 6 March 2022. All website customers with an existing account will also need to open a new account,\u2019\u2019 read the statement.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app-576x1024.png\" alt=\"\" class=\"wp-image-57138\" width=\"304\" height=\"540\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app-576x1024.png 576w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app-169x300.png 169w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app-293x521.png 293w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app.png 750w\" sizes=\"auto, (max-width: 304px) 100vw, 304px\" \/><noscript><img decoding=\"async\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app-576x1024.png\" alt=\"\" class=\"wp-image-57138\" width=\"304\" height=\"540\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app-576x1024.png 576w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app-169x300.png 169w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app-293x521.png 293w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2021\/12\/TfW-app.png 750w\" sizes=\"(max-width: 304px) 100vw, 304px\" \/><\/noscript><figcaption>The new Transport for Wales app homepage <\/figcaption><\/figure><\/div>\n\n\n\n<p>Some practical issues have occurred in the first week.<\/p>\n\n\n\n<p>\u2018\u2019To be honest I don\u2019t use the app that much at the moment as it&#8217;s not giving a Railcard discount on all tickets such as PlusBus,\u2019\u2019 said app user Jack Newell, 25, from Yorkshire.<\/p>\n\n\n\n<p>As well as this, issues have been found with the price of postage fees which are different  from the old version of the app.<\/p>\n\n\n\n<p>Mr Newell said: \u2018\u2019There is now charging for postage which was not the case on the old one which was free.\u2019\u2019<\/p>\n\n\n\n<p>TfW hopes the app will make passengers navigate the introduction of the <a href=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2021\/11\/16\/work-on-750m-metro-could-cause-delays-for-travellers\/\">\u00a3750 million Metro<\/a> system, which should  make journey times quicker across the Core Valleys Lines north of Cardiff Queens Street.<\/p>\n\n\n\n<p>It is already working to roll out an integrated public transport app.<\/p>\n\n\n\n<p> \u2018\u2019This will provide journey information and tickets for rail and bus services across Wales,\u2019\u2019 said TfW IT and digital services director, Dave Williams.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>If you wish to report a bug on the app, you can do so by visiting TfW on social media. Or you can visit the <a href=\"https:\/\/tfw.wales\/info-for\/passengers\/travel-safer\">TfW website<\/a> for more information.<\/strong><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>TRANSPORT for Wales has launched an upgraded app with new capabilities, but a couple of teething problems along the way.<\/p>\n","protected":false},"author":733,"featured_media":57136,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[5951,405,50,339],"coauthors":[7303],"class_list":["post-57135","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-app","tag-tfw","tag-transport","tag-wales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Welsh-speaking passengers served by new train app - 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