{"id":92983,"date":"2025-02-14T15:14:58","date_gmt":"2025-02-14T15:14:58","guid":{"rendered":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/?p=92983"},"modified":"2025-02-14T15:15:00","modified_gmt":"2025-02-14T15:15:00","slug":"phone-shop-offers-free-tech-help-for-older-people","status":"publish","type":"post","link":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2025\/02\/14\/phone-shop-offers-free-tech-help-for-older-people\/","title":{"rendered":"Phone shop offers free tech help for older people"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">The owners want to repay kindness shown to them by the community in Cathays<\/h4>\n\n\n\n<p>ELDERLY people in Cathays are being offered free tech help to get to grips with their mobile phones.<\/p>\n\n\n\n<p>Newly-reopened iPhoneFixed, on Crwys Road, is holding tech support mornings every Thursday, offering help with common problems that elderly people often struggle with.\u00a0<\/p>\n\n\n\n<p>\u201cSometimes they just come in because they forgot their password. Other times, it\u2019s because of the software updates, which they\u2019re not really familiar with,\u201d said co-owner Tian Yao Wong, 36.\u00a0<\/p>\n\n\n\n<p>\u201cWe also help people save precious photos of their family members.&#8221;<\/p>\n\n\n\n<p>Tian Yao Wong and his co-owner and wife Mengxing Zhou were inspired by the treatment they received from members of their church, who helped them to settle in after they emigrated from Shanghai.\u00a0<\/p>\n\n\n\n<p>\u201cWe have had a lot of support from the community, especially from older people, and we realised that sometimes they\u2019re not very familiar with new devices.<\/p>\n\n\n\n<p>\u201cSo, we said it\u2019s time we do something to pay back the community, and we said we\u2019d help them for free.\u201d<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"768\" loading=\"lazy\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-1024x768.jpeg\" alt=\"\" class=\"wp-image-92994\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-1024x768.jpeg 1024w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-300x225.jpeg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-770x578.jpeg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-1536x1152.jpeg 1536w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-2048x1536.jpeg 2048w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-293x220.jpeg 293w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-1400x1050.jpeg 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-1024x768.jpeg\" alt=\"\" class=\"wp-image-92994\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-1024x768.jpeg 1024w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-300x225.jpeg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-770x578.jpeg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-1536x1152.jpeg 1536w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-2048x1536.jpeg 2048w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-293x220.jpeg 293w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5135_11zon-1400x1050.jpeg 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><figcaption class=\"wp-element-caption\"><strong>Inside iPhoneFixed<\/strong> Credit: William Dalgleish<\/figcaption><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"768\" loading=\"lazy\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-1024x768.jpeg\" alt=\"\" class=\"wp-image-92996\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-1024x768.jpeg 1024w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-300x225.jpeg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-770x577.jpeg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-1536x1152.jpeg 1536w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-2048x1536.jpeg 2048w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-293x220.jpeg 293w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-1400x1050.jpeg 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-1024x768.jpeg\" alt=\"\" class=\"wp-image-92996\" srcset=\"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-1024x768.jpeg 1024w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-300x225.jpeg 300w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-770x577.jpeg 770w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-1536x1152.jpeg 1536w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-2048x1536.jpeg 2048w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-293x220.jpeg 293w, https:\/\/cardiffjournalism.co.uk\/thecardiffian\/wp-content\/uploads\/sites\/9\/2025\/02\/IMG_5134_11zon-1400x1050.jpeg 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><figcaption class=\"wp-element-caption\"><strong>Inside iPhoneFixed<\/strong> Credit: William Dalgleish<\/figcaption><\/figure><\/div><\/div>\n<\/div>\n\n\n\n<p>\u201cWhen I first came here, I was scared because English is a totally different language to mine,&#8221; said Mengxing Zhou, 35.\u00a0<\/p>\n\n\n\n<p>\u201cThe elderly people in Highfields Church would run a course for us. They were very patient with us, and as time goes by, they\u2019re getting old and devices are developing faster, so they\u2019re now the ones that need help.\u201d<\/p>\n\n\n\n<p>Workshops like the ones hosted by iPhoneFixed are becoming more common, as elderly people try to adapt to the constant developments in technology.<\/p>\n\n\n\n<p>A study by <a href=\"https:\/\/www.ageuk.org.uk\/siteassets\/documents\/reports-and-publications\/reports-and-briefings\/active-communities\/internet-use-statistics-june-2024.pdf\">Age UK<\/a> found that 20% of people aged 65 and over don\u2019t have the skills required to thrive in a digital society in day-to-day life.<\/p>\n\n\n\n<p>The study also found that over 2.3 million people aged 65 and over don\u2019t use the internet at all.<\/p>\n\n\n\n<p>Cardiff Council hosts several digital workshops in hubs across the city, offering help with setting up new devices and contacting family online.<\/p>\n\n\n\n<p>\u201cMy main concern with the workshops is that they aren\u2019t advertised that well, and it can be hard to find somewhere that can help with your specific device.<\/p>\n\n\n\n<p>\u201cElderly people just need helpful, patient people to explain what\u2019s happening,\u201d said Ms Zhou.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>iPhoneFixed\u2019s free tech support sessions are held every Thursday morning.<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The owners want to repay kindness shown to them by the community in Cathays<\/p>\n","protected":false},"author":1209,"featured_media":92987,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[37,3],"tags":[1291,227,9004,1485,339],"coauthors":[8799],"class_list":["post-92983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cathays","category-news","tag-cardiff-2","tag-community","tag-phones","tag-technology","tag-wales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - 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