{"id":95556,"date":"2025-03-14T15:50:15","date_gmt":"2025-03-14T15:50:15","guid":{"rendered":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/?p=95556"},"modified":"2025-03-14T15:50:17","modified_gmt":"2025-03-14T15:50:17","slug":"commuters-hit-as-train-app-is-affected-by-rush-hour-glitch","status":"publish","type":"post","link":"https:\/\/cardiffjournalism.co.uk\/thecardiffian\/2025\/03\/14\/commuters-hit-as-train-app-is-affected-by-rush-hour-glitch\/","title":{"rendered":"Commuters hit as train app is affected by rush hour glitch"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><strong>Transport for Wales is investigating after passengers were unable to view their tickets or check timetables<\/strong><\/h4>\n\n\n\n<p>THE Transport for Wales app shut down on Friday morning (March 14) leaving commuters unable to access their tickets during rush hour.<\/p>\n\n\n\n<p>According to TfW, the app was unavailable for a number of hours but is now up and running for most customers.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">Customer announcement: <br><br>The TfW app is currently unavailable. Please be advised that we&#39;re working very hard to resolve this. All queries can be made by getting in touch with us on here or on WhatsApp. Sorry for any inconvenience caused. <a href=\"https:\/\/t.co\/erLkDQbiZ4\">pic.twitter.com\/erLkDQbiZ4<\/a><\/p>&mdash; Trafnidiaeth Cymru Trenau Transport for Wales Rail (@tfwrail) <a href=\"https:\/\/twitter.com\/tfwrail\/status\/1900461862338076794?ref_src=twsrc%5Etfw\">March 14, 2025<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n\n<p>Some service users were unable to load their tickets, use pay as you go services or check live train times.<\/p>\n\n\n\n<p>The TfW app allows customers to buy and access tickets and browse rail journeys across Great Britain.<\/p>\n\n\n\n<p>TfW said it was not yet able to confirm what caused the glitch but app developers were investigating.<\/p>\n\n\n\n<p>A spokesperson for TfW said: &#8220;Due to a technical issue the Transport for Wales mobile app has been temporarily unavailable for some customers today.<\/p>\n\n\n\n<p>&#8220;We&#8217;re working hard to resolve this as soon as possible and apologise for any inconvenience this may have caused.<\/p>\n\n\n\n<p>&#8220;Our customer services team can be contacted via Whatsapp on 07790952507 and for journey planning customers can use the National Rail website and app.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transport for Wales is investigating after passengers were unable to view their tickets or check timetables<\/p>\n","protected":false},"author":1216,"featured_media":95625,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[3],"tags":[5951,1291,405,406,407,339],"coauthors":[8792],"class_list":["post-95556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-app","tag-cardiff-2","tag-tfw","tag-trains","tag-transport-for-wales","tag-wales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Commuters hit as train app is affected by rush hour glitch - The Cardiffian<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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